Speaker 1: OptumCare is an organization that truly wants to reinvent the way healthcare is delivered in this country. I don't think a day goes by where anybody in this organization doesn't think about what we could be doing better for our patients and the communities in which we live.
Tania Miedico: OptumCare is where quality, innovation, and a true care for people all intersect.
Richard W.: We strive to achieve a quadruple aim, which is basically quality healthcare for patients. Patient satisfaction, clinical affordability or cost control, and physician experience.
Carlos H.: Our model of care puts the patient and his primary care physician at the center of the universe.
Tom Cheek: I've been a primary physician for 30 years. This is the first organization where I believe that we're really going to make a difference in how patient care is delivered.
Frank A.: We wanted to bring a model to the healthcare marketplace that was 100% patient centered.
Charles Staub: OptumCare is really focused on the idea of making healthcare affordable for everyone.
Speaker 1: Over the next few minutes you'll get an eye into several of our businesses. I'd encourage you to focus on the compassion and dedication of the people that are part of OptumCare.
Nancy Yu: The new team care model helps us ensure efficiency when we deliver this care, and it keeps us patient focused. Providers previously had to work long hours to get a lot of the day's work done, and now that that's improved quite a bit because we've divvied up the work in just the right way.
Linda Johnson: The whole idea behind it is to have everybody being a part of taking care of the patient, so that it doesn't fall unduly onto the physician or the providers. If I'm able to focus on what my skills set is, and let go and let other people do what they're able to do, then the whole team can accomplish way more together than I can accomplish by myself.
Nancy Yu: Team communication is happening a lot better now, so that providers and staff feel like not only are they working at the top of their license, but they're able to manage the daily work in a much more efficient way.
Richard W.: About five years ago Dr. Atul Gawande was studying healthcare cost trends in the United States. He zeroed in on the Rio Grande Valley, the site of some of the highest healthcare costs, pretty much an epidemic of unnecessary and ineffective care. Recently Dr. Gawande went back and found significant improvements. He attributed much of that to the activities of a few primary care providers that are part of the WellMed Medical Group.
Armando Osio: I have been in practice now for 34 years. Over the years it became harder and harder to continue the practice because of the many cuts in Medicare and other insurances. We were having to see patients and take only 10 to 15 minutes at a time with them, and that made it very difficult to really get to know what their problem was. I decided to go ahead and join WellMed full-time. Now I'm able to take time with my patients, I'm able to understand their problems better, I'm able to address them better. It does provide better care.
Bart Asner: Monarch was chosen to be one of the pioneer ACOs, and we are now in our fifth year of participation. The difference in an ACO is that you're thinking about patients more than just one time they're in to see their doctor for a 15 or 30-minute visit. The key is what's happening in between office visits, what I call in between care. We created a technology platform so that the physicians could get a broad view of all of the healthcare that their patients had experienced. All of a sudden that opened up a world of opportunity for the physician to improve the care of that patient.
David Cooper: ProHEALTH's a CapitalCare organization's overall quality score was number one in the country, and we were in the top in core savings.
Bart Asner: We saved the government 40 million dollars. We were actually one of the top performers on quality of care and patient experience and patient satisfaction. All of which is incredibly important.
David Cooper: It feels pretty good to have the tools to strive to be number one on behalf of your patients.
Marissa Charles: Well, right next door we have the Doris Griffin Senior Center, which is a fantastic addition. It is a place where they encourage our seniors to learn new things, to exercise, to stay young and healthy. They offer so many different kinds of classes ... Tai Chi, yoga ... and I recommend all of my patients go there. I try to talk them into it all the time.
Anita Ramirez: They take care of a lot of my physical needs. I do a lot of strength training. There is just so many activities that allow you to participate.
Marissa Charles: We see so many of our seniors over there happy, active. Just thriving.
Speaker 1: As one of the largest networks of ambulatory surgical centers and surgical hospitals in the US, Surgical Care Affiliates, SCA, complements OptumCare's ambulatory care continuum, delivering outstanding surgical outcomes and high patient satisfaction at significantly lower costs.
Tania Miedico: Optum will change healthcare for the better, because it has the tools, it has the right leaders.
Armando Osio: Because it is a better model.
Bart Asner: No one else has the foresight to put physicians in the forefront of healthcare.
Linda Johnson: If you have a happy physician, you're going to have a happy patient.
Speaker 1: I don't think that there's any other organization like OptumCare, with the focus, the dedication, the people, the passion, the commitment to change healthcare in this country.
